Technical Writing | Content Creation

Our technical writers become the first users of your product

Happy customers are users and technicians that experience easy and worry-free usage and maintenance of your products. To ensure this positive customer experience, our technical writers become the first users of your product to support you with the creation of clear user, service, training and technical marketing content.

Usability studies

User-oriented approach

Each job starts with thorough research of your product. Our writers become the first users of your product and help your product specialists define the pitfalls your users may encounter when using your products, with a worry-free user experience as ultimate goal.

Structured knowledge

The principle of reusable building blocks

We apply topic-based writing, which structures your documents into reusable blocks, and we create terminology lists and style guides containing standards, rules and guidelines. This structured writing approach brings the following benefits for both you and your users:

A clear and concise message your audience will understand instantly
Consistent language throughout your technical documentation
Efficient knowledge sharing within your organization
A simplified translation process at a lower cost
Compatibility with content management systems & future-proof strategy

Yamagata offers extensive support for DITA, the fastest growing international standard for structured writing.

Flexible processes

Connecting what you already have and what you are missing

Our writers will support you in collecting the product information already available in your company and will stay in constant communication with your product specialists, to develop the information you are missing.

There is no one-size-fits-all approach! We take on your entire technical writing project, assist you with extra capacity during your peak periods, review your existing documentation or help you define a future-proof content strategy for your own writers.

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